Terms & Conditions

Prices
All delivery charges are included in the cost of the item.

Colours
Customers should note that due to the nature of different internet browsers and monitor settings, certain colours may appear slightly different in tone to their true colouring. This is unavoidable, but we are sure that all customers will be delighted with their items upon receipt.

If you require a particular frame or a mount colour not listed please email or call us on 01502 560444

Delivery
Pictures should be delivered within 10 days of receipt of payment. Orders paid for by cheque should be delivered within 14 days of receipt of payment to allow for your cheque to clear. Delivery is by Royal Mail Special Delivery. All items will need to be signed for on receipt.

Occasionally, due to high demand, your order may take a little longer before despatch - no longer than 14 days. You will be notified by email on receipt of your order of the anticipated despatch date. If you have not been notified of an extended dispatch date and you have still not received your items within 14 days please contact us. Details below.
or contact 01505 560444

Returns & Refunds
We do our very best to ensure that you are happy with your purchase from Framed. If, for any reason, your purchase arrives damaged we will make every effort to ensure a replacement ASAP.

We check our work carefully, if we have made a mistake then we will either replace the item or refund your money. To obtain a refund please contact customer services we will collect the faulty goods and credit your card or send you a cheque.
However, if the mistake is on your order form (it does happen) then we reserve the right to charge the full amount for replacement of the item.

Cancellations
If, for any reason, you change your mind and wish to cancel your order you must inform us before the assembly of the picture, usually within 3 days of receipt of your payment.

We will refund the full purchase price of the item within 30 days of the order being cancelled. If the order was by credit or debit card then the refund will appear on your next statement.


Complaints
If you have any complaints about our service, please email us at

We endeavour to respond to all complaints within five working days.

We will attempt to resolve all complaints within 28 days of the date your complaint is received.

At all stages during the complaints process we will advise you, via email, of the steps we are taking to resolve the matter.


Our Rights
All content & images displayed on the Framed website are the property of Framed and are copyright under licence.
In no circumstances may you re-use or reproduce in any way, any of the images on this site, and no copying of the image is allowed.

Anyone using or purchasing from Framed is deemed to have read and understood the above terms and conditions.

We reserve the right to amend these terms and conditions in compliance with current UK & EU law. These terms do not affect your statutory rights.